Stamped - a pillar of our firm’s success
Launched in February of 2021 by Thiery Veilleux, Livia accounting helps entrepreneurs in professional services, technology, and e-commerce experience faster and more profitable growth by implementing a cloud-based accounting platform and a personalized customer approach.
Livia accounting offers the following services:
Livia wanted to seek out a new solution that had similar values to what it has, namely, the use of cloud- based technologies and a fit that would allow its clients to go through its services and the year-end CPA services seamlessly.
-Thierry Veilleux, Founder of Livia Accounting
Livia was experiencing a disconnect between the services offered to its clients by year-end CPA firms and the services they provided as a cloud-based bookkeeping firm. Livia did their best to recommend the best possible year-end solution to its clients as a bookkeeping firm, but there wasn't one working.
Working with traditional firms, Livia's clients experienced delays in receiving deliverables. This was caused by operational inefficiencies in how the firms operated, which caused headaches for its clients that wanted a more digitalized solution.
In addition, most traditional firms in the Quebec market have minimal use of cloud-based technologies, which didn't synchronize well with Livia and its clients. Finally, clients of Livia noted that the unexpected final cost of a year-end certification project caused unnecessary stress for them. In traditional firms that charge by the hour, prices can rise quickly and get out of hand; this is not good for small & medium-sized businesses which need to maximize capital efficiency.
Livia wanted to seek out a new solution that had similar values to what it has, namely, the use of cloud- based technologies and a fit that would allow its clients to go through its services and the year-end CPA services seamlessly.
In seeking a new solution, Livia was looking for a CPA firm partner adopting a tech-based model utilizing modern technologies to deliver higher quality deliverables and customer experience.
Livia found Stamped and immediately felt a great fit.
-Thierry Veilleux, Founder of Livia Accounting
To find a solution, Livia had a few simple boxes they wanted to check. In seeking a new solution, Livia was looking for a CPA firm partner adopting a tech-based model utilizing modern technologies to deliver higher quality deliverables and customer experience.
Livia found Stamped and immediately felt a great fit. It was for once looking forward to recommending to their clients a good solution for year-end accounting deliverables. Livia experienced a change in environment as it no longer felt uncomfortable sending clients to a year-end accountant. Livia selected Stamped as it stood out in remarkable ways with the simplicity of use of its in-house application, centralized information system and paperless business.
Livia noted a few benefits upon the start of the collaboration between Livia and Stamped. Stamped’s in- house app allowed for easily trackable deliverables and their status. This allowed Thierry, founder of Livia, to stay in the loop of his clients' deliverables once they were out of his hands. This is possible through the conversation and notification feature present in the Stamped app. He also found that working with the Stamped team was a pleasant collaborative experience, a stark difference from his experience with traditional firms. Stamped also offered upfront fixed pricing, which was a huge win for his client's peace of mind. Stamped’s use of technology and an in-house year-end application also allows it to provide higher quality services at lower prices.
All this contributed to a superior quality of work and interaction between Livia, its clients, and Stamped that was collaborative and motivating.
Livia noticed the positives of its partnerships with Stamped in two ways. First, client feedback from being referred to stamped was very positive, and it showed that they were satisfied. Second, the match in business model and similar clients made sure that clients went from bookkeeping with Livia to year-end's with Stamped in one seamless, streamlined manner. Livia also noticed an increase in clients due to this partnership, as it referred stamped clients, some stamped clients looking for a cloud-based bookkeeper were referred to Livia.
Over the long term, Stamped will represent a pillar of the success for Livia. By having a trusted partner to refer their clients for year-end accounting, new clients entering Livia’s ecosystem had an A-to-Z accounting solution from booking keeping and budgeting with them (Livia) to year-end certification with Stamped.
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